Refund policy

The short version

• First Pro payment: full refund if you ask within 14 days, no questions asked.
• Renewals: full refund if you ask within 7 days of the charge and have not used Pro since it renewed.
• Cancelling stops future charges and keeps Pro until the end of the period you paid for. It does not refund the current period by itself — ask us if you want that too.

What is covered

Refunds apply to payments for Pupo Pro (monthly, yearly and the early-access plan). The free plan has nothing to refund. Credits or one-off purchases, if we add them later, will say on their own page how refunds work.

How to ask

1. Email support@pupo.app or message @hey_pupo in Instagram Direct from the account you use with Pupo.
2. Include the order reference or the email from your receipt so we can find the payment.
3. We confirm within 2 business days and issue the refund to the original payment method within 5 business days.

Your bank or card issuer may take a further 5–10 business days to show the money. Refunds are made in the currency and amount we charged; we cannot cover differences from currency conversion or bank fees.

After a refund

Pro ends immediately. Your library, saves, notes and the Reels already unpacked stay yours. Reels that were waiting for Pro to unpack them stay queued, as on the free plan.

Cancelling instead

Open Settings at pupo.app or use the customer portal linked in your receipt. You keep Pro until the end of the paid period and are not charged again.

Chargebacks

Please write to us before disputing a charge with your bank — we refund faster than a dispute resolves, and a chargeback may close your Pro access while it is reviewed.

Your statutory rights

Nothing here limits the consumer rights you have under the law of your country, including the right of withdrawal in the EU and UK. Where the law gives you more than this policy, the law applies.

Payment provider

Payments are handled by the provider shown at checkout. Refunds are issued through the same provider to the card or wallet you paid with. Pupo never sees your full card number.

Contact

Support: support@pupo.app · Instagram: @hey_pupo